We aim to prepare and deliver orders as efficiently as possible. This Shipping Policy explains our general order processing and delivery practices.
1. Order Processing
Orders are generally processed within 1–3 business days after payment has been confirmed.
Processing times may be longer during holidays, promotional events, or periods of unusually high order volume.
Business days exclude weekends and applicable public holidays.
2. Shipping Methods and Delivery Estimates
Available shipping methods and estimated delivery windows will be displayed during checkout when supported.
Delivery times vary depending on the destination, shipping method, carrier operations, and other factors. An estimated delivery window is not a guaranteed delivery date unless specifically stated.
3. Shipping Charges
Shipping fees, if applicable, are calculated and presented during checkout before you complete your purchase.
Any available free-shipping offers or minimum purchase requirements will be displayed according to their applicable conditions.
4. Address Accuracy
Please review your shipping information carefully before submitting your order.
If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or been handed to a carrier.
Additional charges or delivery complications may arise from incomplete or incorrect address information.
5. Tracking Information
When tracking is available, shipment details may be provided after your order has been dispatched.
Tracking updates depend on the carrier and may take some time to appear after shipment.
6. Delayed or Missing Shipments
Although we work to support timely delivery, delays may occur because of weather, carrier disruptions, customs procedures, high shipping volume, or other circumstances outside our reasonable control.
If your shipment appears delayed or has not arrived within the expected delivery window, please contact us with your order details so the issue can be reviewed.
7. International Orders
For international shipments, additional customs duties, import taxes, or handling charges may apply, depending on the destination and local regulations.
Unless otherwise stated at checkout or required by law, such charges are the responsibility of the recipient.
International delivery estimates may vary due to customs clearance and local carrier procedures.
8. Split Shipments and Availability
In some cases, items from the same order may be shipped separately because of inventory or fulfillment arrangements.
If an item becomes unavailable after an order is placed, we will take appropriate steps to inform you and resolve the issue in accordance with applicable law.
9. Delivery Issues
If you receive an incorrect, damaged, or incomplete shipment, please contact us promptly and provide relevant order details. We will review the circumstances and determine an appropriate resolution.
10. Policy Changes
We may revise this Shipping Policy to reflect operational or legal changes. The applicable policy and mandatory consumer protections will govern your order.